BASIC FUNCTION (JOB SUMMARY)

• We are seeking a dynamic and customer-focused Parent Relationship Executive to manage the admission process and guide parents in choosing the best educational experience for their children. The ideal candidate will possess excellent communication skills, a friendly demeanour, and the ability to build strong relationships with prospective families.

• ESSENTIAL DUTIES AND RESPONSIBILITIES
  Act as the first point of contact for parents and provide detailed information about the
  School programs, facilities, and policies.
  · Handle inquiries via phone, email, and in person, ensuring a positive and professional
  experience for every prospect.
  · Conduct school tours and facilitate admissions meetings with parents.
  · Manage the complete admission process, including application collection, documentation,
  and enrollment.
  · Coordinate with the school administration team to track admission targets and maintain
  accurate admission records.
  · Assist parents with fee-related queries and payment processes.
  · Organize and participate in promotional events, open houses, and workshops to attract
  potential families.
  · Stay updated with industry trends and competitor offerings to ensure a competitive edge.
  · Call and schedule meetings with prospective parents.
  · Effective presentation of school to parents, so as to help them take decision on admission.
  · Follow-up with parents and convert the lead into admissions.
  · Nurture the relationship with parents and assist transition of child into school.

• Requirements / Qualifications:
  · Bachelor’s degree in any discipline (preferred).
  · Proven experience in admission counselling or customer service (experience in early
  education is a plus).
  · Strong interpersonal and communication skills.
  · Proficiency in MS Office and basic CRM tools.
  · Ability to work in a fast-paced environment and handle multiple tasks.
  · Friendly, approachable, and empathetic personality.